Ability for admins to respond to anonymous survey responses
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Jeff Sonnleitner
I would like to request the addition of a feature that allows the survey administrator to respond to anonymous survey questions.
As we strive to gather feedback and insights from our community members through surveys, it has become apparent that some individuals prefer to remain anonymous when submitting their responses. While this anonymity is important for fostering open communication, it can also present challenges for addressing specific concerns or inquiries raised by respondents.
By enabling the survey administrator to respond to anonymous survey questions, we can overcome this obstacle and provide a more comprehensive and responsive survey experience. Here are a few key reasons why I believe this feature would be beneficial:
Enhanced Communication: Allowing the survey administrator to respond to anonymous questions enables direct communication with respondents, facilitating dialogue and clarification on any issues raised.
Improved Resolution: By addressing concerns or inquiries in real-time, we can expedite the resolution process and demonstrate our commitment to addressing community feedback promptly.
Increased Trust: Providing a mechanism for the survey administrator to respond to anonymous questions demonstrates transparency and accountability, fostering trust and confidence among community members.
Greater Engagement: The ability to engage directly with respondents can encourage greater participation in future surveys and community feedback initiatives, as individuals feel reassured that their concerns are being heard and addressed.
I understand that implementing this feature may require adjustments to our current survey platform or website functionality. However, I believe that the long-term benefits of enabling survey administrator responses to anonymous questions far outweigh any initial challenges.
If feasible, I kindly request that you explore the possibility of integrating this feature into our HOA website's survey system. I am more than willing to provide any assistance or support needed to facilitate the implementation process.
Thank you for considering my request. I look forward to your feedback and discussing the next steps toward enhancing our community engagement efforts.
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Meredith Owens
To clarify some of the comments on here, the surveys feature is currently designed so that members provide anonymous responses. The above request is to allow administrators to respond to an anonymous response, which they're currently not able to do.
If you'd like to gather feedback from your members and know who provided a particular response, using a "Custom form" page would be a better option! You can learn more about setting up this page here: https://help.hoa-express.com/en/articles/8771269-creating-a-custom-form.
Irene Miller
I must agree. "Anonymous" venting is not productive. If someone has a concern, they should own it. Anonymity encourages venting and negativity.
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Warren Shadle
We just started our website this April. It sounds like some of you have experienced this feedback from your residents. I am just putting together my first survey to the community. I can see both sides of this suggestion. I haven’t gotten the benefit of receiving members feedback yet. I am curious to see what kind of feedback I get from the first survey and whether the issue of anonymity will surface as a problem. I realize the risk we run with receiving negativity and venting. All communities have a few disgruntled members. That’s a fact. I kindly inform our members that we want them to be “Part of the solution” not “Part of the problem” and that their feedback is importance to us.
Janelle Miner
We do not allow “anonymous" survey responses. We ask for names (required) within the survey questions and always state that responses are confidential and are never connected with respondents in any published results. The survey admin does have access and can follow up privately if needed. In my experience, anonymity encourages venting and negativity, and if someone feels strongly about an issue they should be willing to put their name to it. We always get good returns and the feedback received is valuable and respectfully given.
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Jim Gach
Janelle Miner I would like to "Second this emotion". "...anonymity encourages venting and negativity, and if someone feels strongly about an issue they should be willing to put their name to it...". As a volunteer board, I feel that it is not efficient or effective to allow anonymous feedback. In a paid position, perhaps there is a need for this, but I still see drawbacks.