Occasional “back end was malformed error” message
under review
Mike Rader
When trying to upload a single photo, I consistently receive a error stating:
"Oh Snap! The request to the back end was malformed (missing body)"
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Wes Cossick
updated the status to
under review
Wes Cossick
Merged in a post:
Back end was malformed error when creating forum post
Mike Rader
When attempting to create a forum post, which I have done multiple times, I receive an error.
"Oh Snap! The request to the back end was malformed (missing body)"
Ted Nelson
under the Photos page and, under the home age while trying to add a banner
Meredith Owens
Ted Nelson: Thank you for sharing what you were doing when this error appeared! Is this still displaying for you when you attempt to upload those images?
If so, can you share the operating system and browser(s) you've tried this on?
Meredith Owens
Mike Rader: Would you please share the operating system and browser used when this error was displayed? Does this also occur when using a different browser or device?
Mike Rader
Meredith Owens - I am on a Mac Mini MacOS v26.5.2 using Safari v26.5.2 (21624.2.5.11.8) under Forum menu on our main webpage. I will need to get back to you on a different device and browser trial
Mike Rader
Update - Using an iPad Air (5th Gen) supported by iPadOS 26.6 and a Safari browser, the target Forum post was successful
Meredith Owens
Mike Rader: Excellent! Before we close this post, can you share if you're still seeing this error appear when using your Mac mini?
Meredith Owens
Mike Rader: Would you please share where on the website you were attempting to upload the photo? This will help our team look into this error further.
Mike Rader
Meredith Owens - I am on a Mac Mini MacOS v26.5.2 using Safari v26.5.2 (21624.2.5.11.8) under Photo Galleries on our main webpage
Mike Rader
Update - Using an iPad Air (5th Gen) supported by iPadOS 26.6 and a Safari browser, the target photos were successfully loaded
Meredith Owens
Mike Rader: That's great news, Mike! Are you still seeing this error appear when attempting to upload images from your Mac mini?