Bellsouth/AT&T email accounts dropping blast emails
complete
Jennifer Meyer
When sending a blast email to a recipient with a "@bellsouth.net" or "@att.net" account, the communication details show the message was blocked. After running an audit on the email addresses, it shows that the messages were not accepted for "policy reasons." If you visit the link provided in the diagnostic code, it says it's a permanent problem and could be caused by a few different reasons.
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Becky Schultz
The bellsouth.net and sbcglobal.net emails are still not receiving the what’s happening email.
Meredith Owens
Becky Schultz: Since the What's Happening emails were sent on Monday before this fix was released on Tuesday, I'm afraid it's possible those emails didn't receive that email. However, those emails should be succesfully delivered to them this upcoming Monday, since the fix has been deployed!
Wes Cossick
complete
We’re still waiting on Yahoo to permanently fix the underlying issue on their end, but in the meantime, we’ve implemented a work around that will avoid these rejections in the meantime.
Meredith Owens
This is also affecting @sbcglobal.net email addresses, which is managed by Yahoo.
Wes Cossick
in progress
Yahoo’s engineering team completed their investigation and identified an issue on their end that is mistakenly causing these rejections. While we continue to work with Yahoo on a fix, we are developing a temporary work around that will avoid these rejections in the meantime.
Wes Cossick
We’ve received confirmation that Yahoo’s engineering team is investigating this issue.
Wes Cossick
This appears to be an issue on Yahoo's end, who manages @att.net and @bellsouth.net email addresses. Oddly, this issue is not impacting their
@yahoo.com
email addresses. We've reached out to their team to bring this issue to their attention and find a resolution as soon as possible.Wes Cossick
under review